Privacy Policy

Last Updated: December 16, 2024 Effective Date: December 16, 2024

1. Introduction

GasRoute ("we", "us", or "our") operates the website https://gasroutes.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

BY USING THE SERVICE, YOU CONSENT TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you:

Submit a form (Access Request, Demo Request)
Contact us via email
Subscribe to our newsletter

Information collected:

Name
Work email address
Company name
Job role/title
Message content (optional)

2.2 Automatically Collected Information

When you visit our Service, we automatically collect certain information about your device:

Log Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs
Cookies: Session cookies for functionality, analytics cookies (see Cookie Policy)
Device Information: Screen resolution, device type (desktop/mobile)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

Process your Access Request or Demo Request
Respond to your inquiries
Provide technical support

3.2 Business Operations

Improve our website and service quality
Understand user behavior and preferences
Develop new features and services

3.3 Marketing Communications

Send product updates (with your consent)
Share relevant content and resources
Notify you about service changes

You can opt-out of marketing communications at any time.

3.4 Legal Compliance

Comply with legal obligations
Protect against fraud and abuse
Enforce our Terms of Service

4. How We Share Your Information

We do NOT sell your personal information to third parties.

We may share your information in the following limited circumstances:

4.1 Service Providers

We use third-party service providers to operate our Service:

CRM Platform (HubSpot/Salesforce): To manage customer relationships
Email Service (Resend/SendGrid): To send transactional emails
Analytics (Vercel Analytics, Google Analytics): To understand usage patterns
Error Tracking (Sentry): To monitor service quality

These providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Contact Form Submissions: 2 years from last contact
Email Communications: 2 years from last email
Analytics Data: 26 months (Google Analytics default)
Log Files: 90 days

You may request deletion of your data at any time (see Section 9).

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data transmission uses TLS 1.3 encryption
Access Control: Least privilege access policies
Monitoring: Continuous security monitoring and logging
Incident Response: Defined procedures for data breach response

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

7.1 Right to Access

You can request a copy of the personal information we hold about you.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete data.

7.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data, subject to legal obligations.

7.4 Right to Restrict Processing

You can request limitation of how we use your data.

7.5 Right to Data Portability

You can request your data in a machine-readable format.

7.6 Right to Object

You can object to processing of your data for marketing purposes.

7.7 Right to Withdraw Consent

You can withdraw consent at any time (does not affect prior processing).

To exercise these rights, contact us at: privacy@gasroutes.com

8. Cookies and Tracking

We use cookies and similar tracking technologies. See our Cookie Policy for detailed information.

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

For EU/EEA Users: We comply with GDPR requirements for international data transfers, including:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Appropriate safeguards

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes will be notified via:

Email notification (for registered users)
Prominent notice on our website

13. Contact Us

If you have questions or concerns about this Privacy Policy:

Email: privacy@gasroutes.com Address: GasRoute, [Address TBD] Data Protection Officer: dpo@gasroutes.com (if applicable)

14. Legal Basis for Processing (GDPR)

For EU/EEA users, our legal bases for processing your personal information are:

Consent: When you provide explicit consent (e.g., newsletter signup)
Contract Performance: To provide requested services
Legitimate Interests: To improve our Service and business operations
Legal Obligation: To comply with applicable laws

15. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of sale of personal information (we do NOT sell data)
Right to deletion
Right to non-discrimination

To exercise CCPA rights, contact: privacy@gasroutes.com

Last Reviewed: December 16, 2024 Version: 1.0